Shipping
Items are usually shipped within 2–3 business days, unless otherwise noted.
- Free standard shipping — USPS First Class Mail; applies only to orders placed through this website
- Priority — USPS Priority Mail
- 2-day — UPS 2 Day service
- 1-day — UPS Priority Overnight
Transit times noted are within the U.S.; international transit times vary. If your shipping address is a PO Box, please select Standard Shipping. For orders outside the US, the recipient is responsible for all additional import fees such as customs, duties, and taxes.
Fees for address corrections, or refused or returned deliveries due to incorrect information provided, are the responsibility of the customer. When your order ships you'll receive an email with tracking information.
Sales tax: orders shipped to North Carolina are subject to sales tax.
Returns — online store
Items purchased from the Sonin online store may be returned within30 days of purchase with proper authorization. All returns require a Return Goods Authorization (RGA) from Sonin — call704-540-9000. No returns are accepted without prior authorization.
- Returned items must be NEW, in original packaging, with all accessories
- Shipping charges are not refunded unless the error is ours
- Customer is responsible for return shipping; we recommend insuring and tracking the shipment
Returns — wholesalers, distributors & retailers
Returns are accepted on defective product only. An RGA number must be issued by Sonin Customer Service in Charlotte, NC, at which time disposition of goods will be advised. Returns are accepted for replacement or credit only, not refund; credits must be used within one year of issue. Customer is responsible for return shipping charges.